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Booking Terms and Conditions

What these terms cover:  when you make a booking with us, these terms and conditions will apply.  When you make a booking on our digital channels you will be asked to click “I accept” and you will not be able to complete your booking if you do not do this; clicking “I accept” confirms that you accept these terms.  For your own benefit and protection, you should read these terms carefully before making a booking.  If you do not understand any point, please ask us for further information.

“we” and “us” shall mean Harrcon Group Limited trading under Harrys’ Cottages which has its registered office at Station House, North Street, Havant, Hampshire, PO9 1QU (Company No. 09101972).

If you have a question in relation to your booking or these terms please visit our website www.harryscottages.com and click on the “Contact Us” link.  We will respond to you as quickly as we can.

A. Making a booking and identification required on arrival

 

1. Please follow the directions on the website to make a booking. We will confirm to you in writing when a booking has been made.  This confirmation is proof that we have accepted your booking.  No booking shall be binding on us until the booking confirmation is made by us.

2. Your booking is not transferable.  You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any of our properties for sale and if you do transfer or resell (or attempt to transfer or resell) your booking, then we may terminate your booking and retain any money paid to us for such booking.  Any bookings resold or transferred may not be honoured and we accept no liability in this respect.  We may also refuse to take any future bookings from you.

3. You must ensure that the name on your reservation request is correct at the time of booking as we will not change the name on the booking afterwards.

4. You are responsible for ensuring that each person who stays at our property under your booking, even if you make a booking for someone else’s benefit and don’t stay yourself, complies with these terms.

5. You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone.  If a guest arrives at the property and is under 18 years of age the guest will not be permitted to stay alone.  We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to our satisfaction, we may terminate your booking without refund.

6. You must be able to show photo identification (a driver’s licence, passport or national ID card) upon arrival if requested by us at any time.  If you are unable to produce this to our satisfaction, we may terminate your booking without refund.

B. Payment

 

1. The rate for each property is as published on our website at the time of your booking.

2. The rates are per property per night. We may charge extra guest fees as published on our website.

3. All payments are due in full within 5 days of us requesting payment from you. Payments are made via bank transfer to the bank account details provided by us to you.

C. Cancellation, amendments, refunds and no shows


Cancellation

You can cancel the entire booking 5 days before your scheduled arrival date by notifying us in writing. We will refund you the money you have paid for any nights cancelled. Cancellation requests sent after this date may not be honoured by us, and you may not be refunded for your booking.

Amendment

All amendments must be made 5 days before your scheduled arrival date via notifying us in writing. No bookings can be moved to a different property in whole or in part. All amendments are subject to availability at the time of amendment. 

No shows

If you do not arrive at the property on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled and you will be charged 100% of your booking rate.

Refund process

Where a refund is payable in accordance with these terms, we will only make refunds in full and to the bank account that you request us to make the refund to.  We will normally credit refunds within 10 days of cancellation. 

Cancellation by us

1. If you fail to pay us when you are required to do so or breach these terms, we may cancel your booking with immediate effect on notice to you (including by email or via text/Whatsapp message).

2. If an event outside our reasonable control (as explained in paragraph H5 below) is reasonably likely to prevent us from performing your booking, we may cancel your booking on notice to you (including by email or via text/Whatsapp message) and will refund in full any payment made by you in respect of such booking to the bank account that you request us to make the refund to.

D. Arrival and departure 

 

1. You can check in after 4pm on the scheduled date of arrival unless we agreed to an early check-in in writing. You must check-out before 11am on the scheduled date of departure unless we agree to a late check-out in writing.

2. Early check-in and late check-out may be subject to additional fees as agreed between you and us.  If you do not check out by 11am and we did not agree to a late check-out, then we may charge you the booking rate for one night’s stay for the applicable property.

E. Your stay – requirements of you and the other members of your booking

 

1. You must not exceed the maximum specified occupancy for the property which you have booked.  The maximum occupancies are set out below.  

  • Fuesli Lodge - The maximum number of occupants is 4 (including babies & children) 

  • Old Dairy - The maximum number of occupants is 6 (including babies & children)

  • Bentra Annex - The maximum number of occupants is 2 (including babies & children)

  • The maximum number of occupants is 2 - no babies & children are permittedShepherd’s Huts - 

 

2. We do not permit people under the age of 18 to stay in our properties alone.  You must not leave under 18s unattended in any properties or public areas at any times.

3.  Pets or other animals are not permitted in any of our properties at any times. 

4. In making a booking you agree to not use our properties or their facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from us. 

5. You must not bring any potentially hazardous, illegal or otherwise dangerous items on to our premises.

6. You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance.

7. All keys must be returned to us on check-out.  If you don’t do this, we may charge you for a replacement key or lock as required.  In the event that a key is not returned after check-out we request you to contact us to make arrangement for keys to be returned.

8. Smoking is not permitted in any of our cottages.  You must not smoke in any of our properties, or interfere with our fire detection system or with any emergency equipment.  If you do so, we may terminate your booking and reserve our rights to take any further action.  We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay.  The reasonable costs we incur if you smoke in our property are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the property for any period it is unusable and our administration expenses.  If you request it, we will send a breakdown of these costs to your address.

9. You must not damage or interfere with any items belonging to us. If you do so, we may terminate your booking.  You must bring any damage to our property to our immediate attention. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, including costs for any repair, replacement or specialist cleaning we incur if you damage our property.  If you request it, we will send a breakdown of these costs to your address.

10.  If you do not comply with any of the obligation in this paragraph E when staying at our property, we may terminate your booking and require you to leave the property immediately and may retain any money paid to us for such booking.  If we consider your non-compliance to be sufficiently serious, we may not accept any future reservations from you.

11. Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in paragraph E8 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section E.

F. Extras

 

1. We may offer hot tub and other items as Extras. The rate excludes any Extras unless we expressly agree with you otherwise as part of your booking. You may purchase Extras during the booking process.

2. Extras are always subject to availability and refundable in accordance with these terms only.   

G. Car parking

 

Car parking is available at all of our properties. We shall not be liable in any circumstances for any loss or damage to vehicles you bring to our properties or any property left in them regardless of whether they are parked in our car park or not.

H. General

 

1. We process your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.  By providing personal information in connection with a booking you consent to such processing on behalf of you and each guest staying with us under such booking.

2. Additional terms apply to your use of our website whether or not you make a reservation through them.  These are published on the website. Please take the time to read these as they include important terms which apply to you.

3. Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking.  

4. Statutory Rights: If you are an individual consumer you have certain legal statutory rights.  If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens’ Advice Bureau or Trading Standards office.

5. Events Beyond our Reasonable Control:  We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of the properties and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, pandemic, natural disasters, other acts of God, acts of terrorism, partial or full cancellation or delay of major public event, interruption or fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

6. Complaints, Questions and Disputes:  If you wish to make a complaint or have a question regarding your booking please click contact us using the Contact Us link on our website. We will respond to you as quickly as we can and normally within 5 working days.

7. Our Liability:

a) We will not be liable for any losses which are not caused by a breach of these terms by us.  We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed.  

c) Our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking.  If your booking includes a number of different daily rates, the average rate will be used.

d) We will not be liable in any circumstances for any loss or damage to vehicles you bring to our property or any property left in them regardless of whether they are parked in a car park connected to the property or not.

e) Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.

8. Severability:  If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable.  You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected.

9. Waiver:  Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

10. Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11. Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law.  All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the exclusive jurisdiction of the English courts.

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